Organisation in transformation
Before
Manual processes, scattered data, overwhelmed teams.
Implementation
Deployment of Service Desk with SOLVIX support.
Result
Higher productivity, controlled risk, teams refocused on value.
A full ITSM-grade service desk: multi-channel intake (email, chat, portal, phone), SLA management, knowledge base, asset linkage and CSAT measurement.
−65%
Close time
+40%
Finance productivity
ROI < 6m
Return on investment
SOLVIX module · Productivity & Collaboration
Local configuration
SOLVIX adapts pricing, taxes and accounting standards for Service Desk. Current: GB · GBP.
Region & currency
Why Service Desk exists
The problem we solve
Service Desk addresses a critical need for modern organisations: tickets, slas, satisfaction, engineered.
Manual, fragmented, error-prone processes
Non-integrated third-party tools, systematic double entry
No real-time visibility on key indicators
Operational and regulatory risk poorly managed
The SOLVIX solution
Service Desk, the new standard
A full ITSM-grade service desk: multi-channel intake (email, chat, portal, phone), SLA management, knowledge base, asset linkage and CSAT measurement.
A native platform built as a product, not a patchwork
AI embedded at every step, never bolted on
Compliance, security and audit trail by default
How it works
5 steps, turnkey
1
Activation
Activate Service Desk in minutes from your SOLVIX console.
2
Configuration
Pick country, currency, standard and business rules, guided wizard.
3
Data connection
Import your existing data or connect your systems via API.
4
Execution
Teams use the module daily, AI assists at every step.
5
Steering
Real-time dashboards, smart alerts, full audit trail.
Key features
Everything Service Desk brings
Omnichannel intake
Email, chat, portal, phone, in-app.
SLA engine
Per priority, per customer, alerts.
Knowledge base
Self-service first, AI search.
CSAT & NPS
Post-resolution surveys, trends.
Problems solved
Problem → SOLVIX Solution → Result
Problem
Without a dedicated solution: omnichannel intake is difficult and time-consuming.
SOLVIX Solution
Service Desk: Email, chat, portal, phone, in-app.
Result
Industrialised process, guaranteed compliance, teams freed up.
Problem
Without a dedicated solution: sla engine is difficult and time-consuming.
SOLVIX Solution
Service Desk: Per priority, per customer, alerts.
Result
Industrialised process, guaranteed compliance, teams freed up.
Problem
Without a dedicated solution: knowledge base is difficult and time-consuming.
SOLVIX Solution
Service Desk: Self-service first, AI search.
Result
Industrialised process, guaranteed compliance, teams freed up.
Problem
Without a dedicated solution: csat & nps is difficult and time-consuming.
SOLVIX Solution
Service Desk: Post-resolution surveys, trends.
Result
Industrialised process, guaranteed compliance, teams freed up.
Business benefits
Measured impact on your organisation
Productivity
+40%
Native automation that removes manual data entry.
Operating costs
−35%
Consolidated stack, fewer vendors, faster processes.
Risk
−60%
Embedded controls, full audit trail, native compliance.
Growth
+25%
Data-driven decisions, faster execution, easier expansion.
Governance
100%
A single source of truth for your committees and auditors.
Customer experience
+30%
Smooth onboarding, contextual support, unified communication.
For whom
Service Desk serves every demanding organisation
Growing SMEs
Structure fast without bloating the organisation.
Large enterprises
Unify processes at international scale.
Multinational groups
Consolidate standards, currencies and entities.
Financial institutions
Meet regulatory requirements with no friction.
Public administrations
Industrialise public management with full auditability.
Startups
Go pro from day one, scale without rewriting everything.
Use cases
Before SOLVIX · Implementation · Results
SOLVIX ecosystem
Service Desk talks natively with the whole platform
No connector. No syncing. No double entry. One database.
CRM & Sales
From prospect to payment, on one platform.
Accounting
Multi-standard. Multi-entity. Multi-currency.
Treasury
Real-time cash visibility across every bank.
Tax
One tax engine. Every country.
Procurement
From need to payment, under control.
Solvency
The SOLVIX score. On every counterparty.
Debt Registry
Publish, prove, recover.
Collections
Amicable, structured, legal, orchestrated.
Key figures
Average impact measured at our clients
−65%
Close time
+40%
Finance productivity
ROI < 6m
Return on investment
99.9%
Platform uptime
Testimonials
What leaders who switched are saying
« Service Desk transformed the way we work. ROI showed up in the first months. »
Direction Générale
SOLVIX client · Organisation cliente